Customer Support

Start My Service

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If the electric and/or gas is turned off at this address, please cancel this form and call 1-800-895-4999.


This form is for starting service at existing properties only. If you're ordering service for new construction, please call Builder's Call Line: 1-800-628-2121 or click here to be re-directed to the correct form.


Required fields

Customer Type

Please provide account number if you are a current customer.

Personal Information

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Required fields

Start Service Information

New Service Address

Identity Information

Regarding Deposits

In CO, NM, and TX our customers may be required to pay a deposit. We will hold the deposit until you have twelve months of consecutive on time payments or if the account is closed. You have the option for us to run a credit check for the possibility to have Your deposit waived, or you can Enroll in Auto Pay to have your deposit Waived.

Property Owner Information (if other than yourself)

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Required fields

Mailing Address Information

Preregister for My Account Access

Notification Preferences

Payment Reminder

Reminder when your payment is due.

Payment Applied

Notification each time a payment was applied to your Xcel Energy account.




TERMS AND CONDITIONS

By selecting the text message option, you will receive multiple text message notifications from Xcel Energy related to outages in your area, your Xcel Energy bill or payments made to Xcel Energy. Message and data rates may apply. Message frequency depends on customer selections.

  • To cancel, text 'STOP' to 98936.
  • For Help, text 'HELP' to 98936 or call 800-895-4999.

Supported Carriers: AT&T, Sprint, Virgin Mobile, T-Mobile®, MetroPCS, U.S. Cellular®, Verizon Wireless. T-Mobile® is not liable for delayed or undeliverable messages.

Outage Alerts

Notifications of estimated restoration times/updates and when power has been restored.




TERMS AND CONDITIONS

By selecting the text message option, you will receive multiple text message notifications from Xcel Energy related to outages in your area, your Xcel Energy bill or payments made to Xcel Energy. Message and data rates may apply. Message frequency depends on customer selections.

  • To cancel, text 'STOP' to 98936.
  • For Help, text 'HELP' to 98936 or call 800-895-4999.

Supported Carriers: AT&T, Sprint, Virgin Mobile, T-Mobile®, MetroPCS, U.S. Cellular®, Verizon Wireless. T-Mobile® is not liable for delayed or undeliverable messages.

Other Adult Resident at New Address

Identity Information for other Adult Resident

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Summary of Your Start Service Order

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