Understanding Your Bill - Minnesota


IMPORTANT PHONE NUMBERS
IMPORTANT ADDRESSES

Electric Emergencies:

1-800-895-1999

24 hours, 7 days a week

Natural Gas Emergencies:

1-800-895-2999

24 hours, 7 days a week

Residential Customer Service:*

1-800-895-4999

24 hours, 7 days a week

Business Solutions Center:*

1-800-481-4700

8am – 5pm, Mon – Fri

TTD/TTY

1-800-895-4949

24 hours, 7 days a week

Call Before You Dig

811

8am – 5pm, Mon – Fri

        

General Inquiries*

Payments

Xcel Energy

Xcel Energy

PO Box 8

PO Box 9477

Eau Claire, WI 54702-0008

Minneapolis, MN 55484-9477

xcelenergy.com

Please include stub for faster processing.

*Register any inquiry or complaint at the above.
GENERAL INFORMATION

City Fees

A fee some cities impose that Xcel Energy collects from customers and pays directly to the city.

Electronic Check Conversion

When you pay your bill by check, in most cases Xcel Energy will use your check information to make a one-time electronic debit from your checking account on the day we receive your check. There are no fees for this electronic conversion. In all other cases we will process your check.

Environmental Information

Fuels used to generate electricity have different costs, reliability and air emissions. For more information, contact Xcel Energy at 1-800-895-4999 or online at www.xcelenergy.com. You can also contact the Minnesota Department of Commerce at www.commerce.state.mn.us or the Minnesota Pollution Control Agency at www.pca.state.mn.us/programs/electricity.html.

Estimated Bills

Xcel Energy attempts to read meters each month. If no reading is taken, Xcel Energy estimate your month’s bill based on your past use.






Governing Regulatory Agencies

The Minnesota Public Utilities Commission regulates this utility and is available for mediation.
MPUC: 121 7th Place E., Suite 350, St. Paul, MN 55101-2147 – www.puc.state.mn.us.

Late Payment Charge

Xcel Energy will assess a late payment charge on unpaid amounts two working days after the due date. The late payment charge is 1.5% monthly, or $1, whichever is greater. No late payment charge will be assessed if the unpaid amount is less than $10.

Payment Responsibility

If the name on the front of your bill is not that of a person or business who has payment responsibility, call Xcel Energy at 1-800-895-4999.


Further information is available to customers upon request.

ABOUT YOUR ELECTRIC RATES

Affordability Charge

A surcharge to recover the costs of offering bill payment assistance and discount programs for low-income customers.

Basic Service Charge

Fixed monthly charge for certain fixed costs (metering, billing, maintenance, etc.)

Conservation Improvement Programs

Minnesota law requires Xcel Energy to invest in programs that help customers save energy.

Demand Charge

Charge to commercial and industrial customers for the fixed costs of the electric capacity required to meet the peak electric loads on Xcel Energy’s system. The charge, which is adjusted seasonally, applies to the highest 15 minute kW demand during the billing period.

Energy Charge

Charge per kWh of electricity usage to recover the variable costs of producing energy.

Environmental Improvement Rider

Minnesota law allows Xcel Energy to recover the costs of significant environmental improvements at three of Xcel Energy’s fossil fuel power plants.

Fuel Clause Adjustment

Charge per kWh to recover the costs of fuel needed to run Xcel Energy’s generating plants, as well as the cost of purchasing energy from other suppliers.

kWh

One kilowatt-hour (kWh) is a unit of electrical usage. One kWh equals 1,000 watts of electricity used for one hour. This is enough electricity to light a 100-watt light bulb for 10 hours.


Mercury Cost Recovery

Minnesota law allows Xcel Energy to recover costs related to reducing Mercury emissions at two of Xcel Energy’s fossil fuel power plants.

Renewable Development Fund

Minnesota law requires Xcel Energy to allocate money to support development of renewable energy projects and research and development of renewable energy technologies.

Renewable Energy Standard

Minnesota law allows Xcel Energy to recover the costs of new renewable generation.

Resource Adjustment

This includes costs related to: Conservation Improvement Programs, Mercury Cost Recovery, Renewable Development Fund, Renewable Energy Standard, State Energy Policy, Transmission Cost Recovery

State Energy Policy

Minnesota law allows Xcel Energy to recover costs related to various energy policies approved by the Legislature.

Transmission Cost Recovery

Minnesota law allows Xcel Energy to recover costs associated with new investments in the electric transmission system necessary to deliver electric energy to customers.

Windsource®

Windsource® is an optional program where you choose how much wind energy you would like to support. You can choose a fixed number of Windsource® blocks (100 kWh each) or choose a 100% Windsource® option.


ABOUT YOUR NATURAL GAS RATES

Basic Service Charge

Monthly charge for certain fixed costs (metering, billing, maintenance, etc.)

Charge per therm

Charge to recover the cost of natural gas purchases from wholesale suppliers and delivered to Xcel Energy’s distribution system via pipeline. This charge is adjusted each month.

Conservation Improvement Programs

Minnesota law requires Xcel Energy to invest in programs that help customers save energy.

Distribution Charge

Charge per therm that covers only the delivery costs of natural gas to a home or business through our distribution system. It does not include the charges for the natural gas itself.

Gas Affordability Program

A surcharge to recover the costs of offering a low-income customer co-pay program designed to reduce natural gas service disconnections. Billed to all non-interruptible customers.


Heat Content Adjustment

Corrects for variances in the heating capability of natural gas, and the adjustment varies monthly. The higher the heat content, the lower the volume of natural gas needed to provide the same heating.

Pressure Correction Adjustment

Adjusts for variances in the amount of natural gas measured by different types of meters due to pressure differences in the natural gas delivered to a service.

Resource Adjustment

This includes costs related to Conservation Improvement Programs and State Energy Policy Rider.

State Energy Policy

Minnesota law allows Xcel Energy to recover costs related to various energy policies approved by the Legislature.

Therm

A therm is a unit of heating value equal to 100,000 British Thermal Units (BTUs). Since natural gas meters measure the volume of natural gas consumed in cubic feet, the Heat Content Adjustment is used to determine how much heat, in therms, is contained in the volume consumed.

PAYMENT OPTIONS

Standard Payment Options: (No fees apply)
•   Auto Pay – Automatically pay your bill directly from your bank account.
•   My Account/eBill™ – View/pay your bill, view energy usage and access account information.
•   Online View and Pay – View and pay your bills online.
•   Pay By Mail – Return the enclosed envelope and attached bill stub with your payment. Apply
    proper postage.
•   Pay By Phone – Make your payment by phone from your checking or savings account by
    calling 1-800-895-4999.

Other Payment Options (Third-Party Fees will apply. Xcel Energy does not collect nor benefit from these fees.)
•   Credit/Debit Card Payment – Use your credit or debit card either online or by calling
    1-888-747-1523.
•   Pay Stations – Pay your bill in-person at a location near you.

Learn more at xcelenergy.com/My Account